Learn about our cooperation process, service policies, and how to request post-sale support.
1. Inquiry Submission
Submit your requirements via our online form or email.
2. Sample Confirmation
We prepare samples based on your needs for your approval.
3. Quotation & Order
Once samples are confirmed, we provide a formal quotation and confirm the order.
4. Production
We proceed with manufacturing your packaging products as per specifications.
5. Quality Inspection
Post-production, rigorous quality checks ensure products meet standards.
6. Shipping & Delivery
Logistics are arranged, and tracking information is provided.
7. After-Sales Support
Continuous support, including feedback and after-sales service.
Replacement/Reshipment Service
For quality issues not caused by human error, we offer free replacement or reshipment to protect your rights.
Claim Time Limit
Please submit after-sales claims within 7 days of receiving goods. Claims beyond this period may not be accepted.
Quality Issue Handling
If products have quality defects, provide evidence, and we will promptly follow up (exchange, reship, or refund).
Non-Support Conditions
Service may be refused for: no valid proof of purchase, claims beyond time limit, non-quality related damage, missing original packaging/accessories.
Customer Service Contact
For any after-sales inquiries, please contact us via email at support@cakesuppliesshop.com or message us on WhatsApp.
Can packaging be customized?
Yes, we offer extensive customization options including size, material, printing, and finishing. Contact us with your specific requirements.
What is the minimum order quantity (MOQ)?
MOQ varies depending on the product type and customization. Generally, it starts from 1,000 units for custom prints. Please inquire for specifics.
Which logistics methods are supported?
We support various logistics methods including sea freight, air freight, and express courier services to meet your delivery needs worldwide.
What eco-material certifications do you have?
Delivery time depends on order complexity, quantity, and shipping destination. Standard production is typically 2-4 weeks, plus shipping time.
What eco-material certifications do you have?
Our materials often carry certifications like FSC (Forest Stewardship Council), are made from recycled content, and can be biodegradable or compostable. Specific certifications vary by product.